Hey guys, let's talk about the dreaded water/sewer bill. All accounts are due on the 15th of each month, new charges are applied on the 25th of each month.
We have put off as long as possible having to turn water off on delinquent accounts. If you have a balance and you cannot pay in full by the 15th of January, PLEASE email me or come by the office and set up a payment plan. We absolutely do not want to turn anyone's water off but it has come to this point.
If you have already set up a payment plan with us but you are not paying as promised each month you will need to come see me ASAP!
How does the payment plan work? You agree to make an agreed upon payment each month on the delinquent amount PLUS your new charges each month. Example: you owe $435.00 in delinquent charges and your average monthly charges are $107.67 you agree to pay $50.00 a month on the delinquent amount. Your monthly payment must be $50.00 plus $107.67 for a total of $157.67 to keep your account current. Failure to make your agreed upon payment will result in disconnection of services.
I have been sending letters and our crew has been hanging door hangers for several months, there will be no more letters sent or door hangers this month.
If your service is disconnected you will have to pay a reconnection fee of $50 for the first disconnection plus your amount due in full before water is restored. 2nd disconnection is $75 and third and each one after is $100.
I will be reviewing all payment agreements the week of Jan 20-24th.
Disconnections will begin Monday Jan 27th ALL payments and agreements MUST be paid or signed no later than 4pm Friday, Jan 24th.
Reconnection fees will apply to ALL scheduled disconnected accounts at 8am Monday morning Jan 27th. Please note: paying the day you are scheduled for disconnection will still result in disconnection fees.
You may pay by credit card online 24/7 at www.eastscud.org (credit card fees apply)you may also set up bank auto draft (no fees) pay by check ($25 NSF fees will apply if your check is returned), cashiers check, money order by mailing in or dropping off at the office at 1529 Alpine Dr, Sevierville, TN 37876, Cash payments may be made at the office only. All payment forms except credit/debit cards can be dropped off in our secure, locked night deposit box under the drive thru window.
PLEASE NOTE: if you plan to mail your payment in, you MUST mail it to our local office and not the billing center in KY. I have no way of knowing when they will receive your payment.
If you have a true medical situation please come see me. Medical situations are addressed on an individual basis and must have proof.
My normal hours are Monday-Friday 8am-4pm. There will be days I will have to leave early for errands and days I will need to be out of the office. I will be out of the office on Wednesday, Jan 29th.
Failure to receive your bill does not exempt you from the responsibility of paying for your services.
Late charges will also begin in January.
Thank you,
Karen Spence
Office Manager
kspence@eastscud.org
865.453.6704
